Frequently Asked Questions
Question: I’m experiencing difficulties placing an on line order and checking out
Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage
Question: How do I print my e mail voucher?
Answer: Your voucher will arrive by e mail as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.
Question: What delivery and postal options do I have?
Answer:
- Gift Vouchers can be emailed free of charge.
- Can be mailed 1st class in a gift wallet for £5.95
- For international postage outside of UK and Channel Islands, please contact the venue directly to arrange international surcharge payments.
Question: Can I have a VAT receipt for my purchase
Answer: You will receive a VAT receipt as part of your order confirmation, in the event you need something more specific please contact us.
Question: I’ve received my voucher and there is a mistake on it can I get it amended?
Answer: Yes please do contact us, we can amend or re issue a voucher
Question: I’ve lost my voucher can I still make a booking?
Answer: Vouchers can be retrieved from the system and re issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query
Question: Can I extend or refund my voucher?
Answer: Unfortunately vouchers cannot be extended or refunded
Question: I have only part used my voucher, can I carry forward the balance
Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction
Question: How do I redeem my voucher?
Answer: Prior booking is essential please contact us on 0131 225 7800 to make your booking, please also bring your voucher when you visit and hand to one of our team to redeem.